Write your knowledge base article

With your topic list on one hand and your target reader on the other, you’re ready to write your first knowledge base article. Here are several best practices when writing articles that are accessible and useful for your customers

  • Keep your article title short and search-friendly. Based on a study we conducted on design standards of the top 100 e-commerce Help Centers, 94% of these use short titles for their self-service articles. These titles contain main keywords customers use search on the Help Center.

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