What is a knowledge base article?

A knowledge base article is a comprehensive overview of the different aspects of your product or service. It’s detailed, informational, and may include step-by-step instructions to teach the customer how to accomplish a task.

Going beyond the how behind the product, a knowledge base article explains why such a feature exists and how it can benefit the customer.

With so much information to cover, knowledge base content are longer and richer in media than other kinds of self-service content.


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