5 Month Ago
A knowledge base article is a comprehensive overview of the different aspects of your product or service. It’s detailed, informational, and may include step-by-step instructions to teach the customer how to accomplish a task.
Going beyond the how behind the product, a knowledge base article explains why such a feature exists and how it can benefit the customer.
With so much information to cover, knowledge base content are longer and richer in media than other kinds of self-service content.